FREE SHIPPING ON UPS ORDERS OVER $99!

Reseller of Office Supplies to the Government

Reseller Case Study

THE NEED:

Tim Mandel is President & CEO of a government reseller of office supplies, printer supplies, and medical inventory. But that wasn't always the case.

For many years, Tim's company resold toner and ink, and only toner and ink. However, Tim and his leadership knew they needed to expand their offerings if they wanted to strengthen their business and diversify their revenue.

"We were looking for office supplies and PPE. Our customers wanted those products, and we recognized a need we could fill," Tim said. "The next step was actually finding that inventory and getting it to the right places."

THE CHALLENGE:

Tim's organization uses dozens of vendors and suppliers, but none of them were able to consistently provide what he needed: lots of inventory, and easy shipping.

In order to minimize the need for products on hand (and space to store those products), Tim relies on drop shipping. To keep pace with growing orders thanks to their expanded offerings, Tim and his people found themselves scrambling from vendor to vendor to find enough of what they needed. But even when they could secure the quantities they needed, shipping was still a problem.

"We were looking for help plugging the gaps in our inventory," said Tim. "I specifically wanted a supplier that could keep us stocked with hard-to-find products, and one that was able to drop ship things where they needed to go."

Like many other organizations in the industry, though, Tim and team found themselves struggling against supply chain nightmares, backorder backlogs, and a dire lack of customer service. As global conditions worsened during the pandemic, many of Tim's new offerings (especially office PPE) became harder and harder to locate.

THE SOLUTION:

"One of our sales representatives first found On Time Supplies, and they've been a game-changer for us ever since." That's how Tim reflects on his company's discovery of On Time Supplies and the answer to their inventory and shipping woes.

"We have about three dozen vendors that we use on a regular basis. On Time Supplies is easily in the top 10 of those vendors in total. For a lot of products — food, paper, office supplies, janitorial supplies — they're the first vendor we go to, every time."

What made On Time Supplies right for Tim? Thanks to our deep, extensive network of vendors, we always had access to whatever Tim (and his customers) were after. Thanks to our flexible, fast shipping options, we were able to place products in customers' hands more quickly and accurately than Tim's other suppliers. And, thanks to our signature prompt customer support, Tim and his people always had answers when they needed them, help when it was called for, and satisfaction every time.

Simply put, that all adds up to Tim and his company being able to serve more customers and sell more products. On Time Supplies also serves businesses like Tim's by eliminating so much time-wasting and stress normally brought on by working with other vendors. "On Time Supplies is incredibly easy to work with. Miles responds quickly or immediately. Whether he has good news or bad, he never keeps us in the dark."

THE SUCCESS:

Before Tim and company discovered On Time Supplies, their business was more limited. After working with us, Tim's business was empowered to capture a bigger audience of customers and serve them a greater variety of products. What had been a reseller of toner and ink became a much larger, stronger, and more diverse source of all kinds of office, medical, and janitorial supplies.

"On Time Supplies makes us feel like we're a priority to them," said Tim. "I love that I don't need to price-shop all around. Once I've found something on their website, I know On Time Supplies has the best price and best shipping options available. It's such a time-saver."

Classifying the benefits of working with On Time Supplies, Tim provided a list of qualities:

Unequaled access to products; fast delivery to the right places; easy ordering and support: in short, those are the things that have made it possible for Tim's organization to grow in scope and scale. "Miles and the folks at On Time Supplies go out of their way to work with us. Their pricing is competitive, and we can always get what we need. That's why we enjoy and appreciate the chance to work with them."

  • We are:
  • Inc 500 Award Winner
  • GSA Contract Vendor
  • HP Authorized Seller
  • SSL Protected
  • High Customer Rating
  • BBB A+ Rating
  • TrustedSite Certified Secure