OnTimeSupplies.com offers 100% hassle free returns.
If you are not 100% satisfied with your discount office supplies purchase, simply return them to us within thirty (30) days of the original invoice date and we'll give you a full refund (less round trip shipping).
- You are free to return almost any unopened item within 30 days of receipt. Items received after this will be charged a minimum 15% restocking fee.
- We pay all shipping costs if a return is a result of our error. For all other returns, customers are responsible for roundtrip shipping.
Please follow the steps listed below to ensure the return or exchange of your discount office supplies is properly completed:
- Complete and submit the Return/Exchange Authorization Form (RMA). E-mail an image of the defective/damaged/wrong filled product to firstname.lastname@example.org
- A Return Authorization number and instructions on where to ship your items will be sent to your email address within 48 hours.
- Follow the return instructions carefully. Failure to do so could invalidate your return.
- Once returned office products are received, please allow 14 days for your return to be processed. Leaving out any of the steps outlined above could result in processing delays and/or restocking fees.
Note: A return authorization number is required for all returned and exchange items. The RMA number is only valid for 14 days after it has been issued.
- Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund. We will provide return shipping labels on request; the cost of the return label will be deducted from your refund.
- Bulk & wholesale office supplies shipped factory direct will have a minimum 15% restocking fee applied.
Which supplies are not returnable?
- Clearance Items.
- Food items.
- Medicine and first aid supplies.
- Special order or custom made products.
- Unboxed items.
Due to the Covid-19 pandemic the following items are not returnable: wipes, towels, tissues, toilet tissues, cleaning products, soaps, sanitizers and cleaning products including dispensers, goggles, masks and other safety apparel.