Sales Tax Information
Collection Policy
We are required to collect sales tax on orders shipped to the following states. Most goods on our website are taxable and are taxed at the rate based on your ship-to address. Shipping charges are also taxable in many states and they are also taxed at the rate based on your ship-to address. For will call orders, tax rates are based on the location of the pick up facility. We use a third-party provider to determine tax rates. All sales tax collected from the customer are remitted to the appropriate state taxation authorities and On Time Supplies does not retain any portion of the collected sales tax.
Sales Tax Exemption
You may only claim exemption from sales tax with a valid exemption certificate. Non-profits, 501c3 designated organizations are not exempt from paying sales tax unless they also have a valid exemption certificate. You must send us your exemption certificate to remove sales tax from your purchase before we process your order. We are not able to refund any sales tax after the end of the month in which the order was placed. All sales tax is remitted to the state taxation authority at the start of the month; therefore, you will have to contact your state's tax department to file a claim.
