On Time Supplies Privacy Policy

Last Updated: 1/25/2022

On Time Supplies is deeply committed to respecting the privacy of our customers. We understand how important it is to keep your information secure and ensure that you remain informed about its use.

To help you understand how your information is used and shared, we have outlined our privacy policy in the following questions. Please read this section carefully to learn how we may collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website. By visiting, you acknowledge and accept the privacy practices described herein.

Privacy Policy Questions

What personal information do we collect from people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience. This personal information may also include passwords, password hints, security data, and social media login data. However, the personal information we collect depends upon how you interact with our site and the products and features you use.

Some information, such as an IP address or browser and device characteristics, is collected automatically when you visit our site. In addition to this automatic data, we may also collect limited data from other outside sources, such as marketing partners, public databases, and social media platforms.

When do we collect information?

We collect information from you when you place an order, subscribe to a newsletter, or enter information on our site. We may also collect information when you save payment or password data or engage with our site on a social media platform.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To administer a contest, promotion, survey or other site feature.
  • To send periodic emails regarding your order or other products and services.
  • To help you create an account and log onto our site.
  • To fulfill and manage orders you place.
  • To share administrative information with you about changes to our terms, conditions, or policies.
  • To post testimonials about your use of a product after obtaining your consent.
  • To display targeted advertising to you.
  • To request feedback about your use of our site.
  • To enforce our policies, terms, and conditions.
  • To respond to legal requests.
  • To facilitate other business purposes, such as usage trends and data analysis.

Who may we share your personal information with?

We do not share your personal information with just anyone. We only share data after obtaining your consent, for legitimate business interests, to fulfill the terms of a contract with you, as part of a legal obligation, or for vital interests to prevent, investigate, or take action regarding a violation of our policies.

In certain situations, we may need to share your personal information with vendors, consultants, or other third-party service providers. It may also be necessary to share your information with our affiliates, in the event of a business transfer, or with our business partners to offer services or promotions. More specifically, we will only share and disclose your information with the following third parties. If we have processed your data based on your consent and you wish to revoke your consent, please contact us.

  • Advertising, Direct Marketing, and Lead Generation Google AdSense, Bing Ads and Sidecar
  • Allow Users to Connect to their Third-Party Accounts Google account, Facebook account and Twitter account
  • Communicate and Chat with Users Olark
  • Content Optimization YouTube video embed and ConvertCart
  • Invoice and Billing Stripe and PayPal
  • Retargeting Platforms Google Ads Remarketing and Google Analytics Remarketing
  • User Account Registration and Authentication Facebook Login, Google Sign-In and Twitter OAuth
  • User Commenting and Forums Disqus
  • Web and Mobile Analytics Google Ads, Google Analytics and Google Tag Manager
  • Website Testing Google Website Optimizer and ConvertCart

How do we protect visitor information?

Our website is reviewed on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We do not use malware scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order or enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use Cookies?

Yes. Cookies are data that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is different, so look at your browser's Help menu to learn the correct way to modify your cookies.

Keep in mind that if you disable cookies, you will not be able to place orders online. You can still browse for product information and call in to our customer service to place an order over the phone.

Do we disclose information to third parties?

We maintain the right to sell, trade, or otherwise transfer select information to outside parties, such as your name and contact information. Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How do we use your social media account details?

For your convenience, our site allows you to register and login using third-party social media accounts, such as Facebook and Twitter. If you register or log in to our site using a social media account, we may be able to access certain information about you. The profile information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, and profile picture, as well as other information you choose to make public.

We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on our site. Please note that we do not control and are not responsible for other uses of your personal information that your third-party social media provider obtains. We recommend that you review the privacy policies of all social media platforms you use to understand how they collect, use, and share your personal information, as well as how you can set your privacy preferences on each of their sites and apps.

How long do we retain your personal data?

We will only keep your personal information for as long as necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

What is our relationship with Google advertising?

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users and can be viewed at this link:

Are we CalOPPA compliant?

Yes. CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. You can learn more about CalOPPA here: .

To comply with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.
  • We feature a link to this privacy policy on our home page.
  • Our privacy policy link includes the word "privacy" and can be easily be found on our home page.
  • Users will be notified of any privacy policy changes on our privacy policy page.
  • Users are able to change their personal information by emailing us, calling us, logging in to their account, chatting with us, or sending us a ticket.

Does our site allow third-party behavioral tracking?

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

How does our site protect children?

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

Furthermore, we do not market to children under the age of 13.

How do we comply with Fair Information Practice Principles?

Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to comply with Fair Information Practices, we will take the following responsive action, should a data breach occur:

  • We will notify users via email within 7 business days.
  • We will notify users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle, which states that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

How do we comply with the CAN SPAM Act?

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To comply with the CAN SPAM Act, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can contact us. Or simply follow the instructions at the bottom of any email you receive from us, and we will promptly remove you from future correspondence.

What privacy rights do you have?

You have the right to change, review, or terminate your account with our site at any time.

If you would at any time like to review or change the information in your account or terminate your account, you can:

  • Log into your account settings and update your user account.
  • Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our site.

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list. However, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

  • Access your account settings and update preferences.
  • Contact us using the contact information provided.

What special privacy rights are granted to California residents?

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

What controls for do-not-track features are available?

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

Could this privacy policy change in the future?

Yes, we make updates to this privacy policy when necessary to maintain compliance with the relevant laws. Please see the date at the top of this privacy policy to be advised of when it was last updated. Additionally, we may notify you about privacy policy changes either by posting a notice of such changes or by sending you a notification directly.

Who can you contact with further questions?

You may request deletion of data that can personally identify you by emailing us at If you have further questions regarding our privacy policy, please contact us using the information below:

M2 Commerce, LLC
DBA: On Time Supplies
PO Box 888016
Atlanta, Georgia 30356
United States

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