The ALERL8319CS - Alera Ispara Series Armless Cube Chair comes with a five year manufacturer's warranty. If your chair was purchased from OnTimeSupplies, it can be returned within 30 days of purchase for a refund or replacement. Otherwise, we can assist you in contacting the Furniture Team at ALERA regarding the warranty.
What a nice gift! I'm sorry to hear you're having a problem, however. The good news is, the ALERA chairs do come with a five year manufacturer's warranty. You can contact ALERA, and they should be able to assist you. Please call 1-800-733-4000, select the prompt for Customer Care and then ask to speak with the Furniture Team. You'll need to explain you received this as a gift. They'll request the model and defective part number (if you have it). You'll just want to explain your situation and the defective part and that you need either a new chair or part, per the chair's warranty. They'll be happy to assist.
The reception seating and sofas featured at On Time Supplies provide attractive seating options for any office. We carry reception seating and sofas in a range of sizes and in a variety of attractive styles to work beautifully in offices of any size or decor. If you need more information on the supplies and furniture featured at On Time Supplies, or on bulk order discounts and GSA pricing, call us toll free at 1-866-501-6055. We're happy to answer any questions.