Not satisfied with your discount office supplies purchase? OnTimeSupplies.com offers 100% hassle free returns.

At OnTimeSupplies.com, we want you to be completely satisfied with your discount office supplies, and strive to provide expert guidance and live customer support to help you choose the best possible office products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy. If for whatever reason you are not 100% satisfied with your discount office supplies purchase, simply return them to us within thirty (30) days of the original invoice date and we'll give you a full refund (less round trip shipping).

Quick Overview:

• You are free to return almost any unopened item within 30 days of receipt.
• We pay all shipping costs if a return is a result of our error. For all other returns, customers are responsible for roundtrip shipping.

Please follow the steps listed below to ensure the return or exchange of your discount office supplies is properly completed:

1. Complete and submit the Return/Exchange Authorization Form (RMA).
2. A Return Authorization number and instructions on where to ship your items will be sent to your email address within 48 hours.
3. Follow the return instructions carefully. Failure to do so could invalidate your return.
4. Once returned office products are received, please allow 14 days for your return to be processed. Leaving out any of the steps outlined above could result in processing delays and/or restocking fees.

Note: A return authorization number is required for all returned and exchange items. The RMA number is only valid for 14 days after it has been issued.

Shipping Fees:

• Shipping costs are not refundable. Customers are responsible for round trip shipping on returned items. If you received free shipping then actual outbound shipping costs will be deducted from your refund. We will provide return shipping labels on request; the cost of the return label will be deducted from your refund.
• Bulk & wholesale office supplies shipped factory direct will have a 15% restocking fee applied.

Which discount office supplies are not returnable?

• Discount office supplies purchased on clearance.
• Food items.
• Medicine and first aid supplies.
• Special order or custom made products.
• Unboxed items.  We only sell new items and we can not resell items that are not properly packaged.