Help and Frequently Asked Questions

Here at On Time Supplies, our commitment is to customer satisfaction. With that in mind, we've compiled a list of frequently asked questions to help you navigate the site and find answers to your questions. You can either click on one of the images above (or the links on the left-hand side of the site) to be taken to a specific topic page, or you can choose from some of our most frequent questions below.

SHIPPING

• What shipping options does On Time Supplies offer?
• Does my order qualify for free shipping?
• Are there any restrictions on shipping?
  
• How does delivery work?
  
• What if I want to pick up my order at one of your warehouses?
• When will my office furniture arrive?
  
• Can my order be shipped to a Mail Drop?
• Do you offer international delivery?

RETURNS

• What should I do when I first receive my merchandise?
• What are the guidelines for returning a product?
• What if I need to cancel my order?
• What if I accidentally ordered the wrong product?
• What if I receive the wrong product, or my product is damaged or defective?
• What condition should I return my merchandise in?
• How do you handle chargebacks or non-payment?
• What if I still have questions about returns?
  

BULK ORDERS

• Do you offer discounts on bulk orders?
• How do I know if my order qualifies?

PAYMENT

• What types of payment do you accept?
• Do you charge for sales tax?
  
• Are there any special payment options I should be aware of?

SECURITY

• When I submit my information through your site, how do I know it is secure?
• What sort of protections do you take with my data both on and offline?
• Is my personal information ever going to be used for something other than my order?

PRICE GUARANTEE

• I found an item you offer at a lower price, will you match it?
• What are some of the provisions of your low-price guarantee?
• Can I have a price matched from any website I happen to find?