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Frequently Asked Questions at OnTimeSupplies.com

Get answers to the questions we get the most at OnTimeSupplies.com. Still need assistance resolving your issue. No problem. We offer a few different ways to get a hold of one of our U.S. based customer service represinetatives:

  • Call: just want to talk to a real live human being? Give us a call between toll-free at 866-501-6055. Our hours are M-Th 9a-6p, Fr 9a-5p EST.
  • Live Chat: don't want to pick up the phone? Use our live chat feature anytime M-Th 9a-6p, Fr 9a-5p EST.


  • How do I make a return?
  • How much is shipping?
  • Do you discount bulk orders?
  • Do you deliver outside the U.S.?
  • Where can I find a MSDS?
  • How do I buy GSA items?
  • Can I get the GSA price?

Ink & Toner

  • Will this ink/toner cartridge fit my printer?
  • What does OEM mean?
  • Will remanufactured ink void my warranty?
  • What is remanufactured ink
  • What is recycled ink


  • Where can I find marker refills?
  • Do you sell markers you can use on glass?
  • Do you sell markers you can use on ice.
  • How many marker colors does are available?

Office Paper

  • Can I use this paper in a laser printer?
  • Is this paper glossy on both sides?
  • How many reams come in a carton? 
  • What is "bond paper?"

Paper Pads/Note Pads

  • Is the paper perforated?
  • How many notebooks come in a pack?
  • How many pages?


  • Do you sell pen refills?
  • Where can I find refills for SKILCRAFT Pens?
  • Where can I find acid-free, water-based pens?
  • What's the difference between fine and medium point?
  • What colors are available?

3 Ring Binders

  • Where can I find binder with clear cover pockets for title pages? 
  • Where can I find acid free binders for archives?
  • How many pages does a binder hold?
  • Do you sell binders big enough to hold thousands of pages?
  • Do you print custom covers?
  • Where can I find post screws for expandable binders?

Office Labels

  • Where can I find templates for my labels?
  • Where can I find templates for Universal Labels?
  • Which labels can I use in my label printer?
  • Does it matter whether I use laser or inkjet labels?
  • Can I use labels with a color laser printer?
  • Where can I find labels for 1/5 cut tab file folders?
  • Do you sell weatherproof or waterproof labels?

Index Dividers

  • Where can I find templates for my dividers?
  • Where can I find alphabetical dividers?
  • Where can I find numeric dividers?
  • Can I print my own tabs? 


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Copyright © 2017 OnTimeSupplies.com, an Office Supplies company. P.O. Box 888016, Atlanta, GA 30356.
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